This includes all of the assistance services provided by IMA for vehicle breakdowns or accident.
Owners and drivers of the vehicle, as well as passengers on board, are all entitled to benefit from this type of assistance coverage.
Insurance companies, car manufacturers, highway management companies, renters, fleet managers, local authorities, transport companies...
You are seeking comprehensive 24/7 assistance services for your vehicles or those used by your clients.
Let us help you find the type of assistance coverage that best responds to your needs.
IMA has the know-how to deliver high-performance solutions, from organizing emergency services in response to an unexpected turn of events to offering a range of attractive services to enhance your brand image.
An Emergency... An Immobilized Vehicle?
A breakdown, an accident, a theft, a vehicle Fire…
The wrong type of fuel, lost keys…
Whenever they occur, such situations cause minor problems or major worries…
Roadside breakdown assistance
Breakdown assistance at a garage
Towing to an auto repair center
Organization of repairs locally (including temporary repairs)
Follow-up of repairs and lead times
Complex crane and lifting operations (trucks, vehicle under water or down a ravine…)
On-site or remote expert assessment
Repatriation of the vehicle by a professional transporter
Write-off procedures and related operations
Customs clearance procedures
Receiving and processing of calls dispatched by an in-vehicle telematic device allowing geolocation of the automobile
Attractive Services for Your Clients... Solutions to Increase Customer Loyalty
In-vehicle Telematics Device
IMA has gained in-depth experience in handling calls from communication-equipped vehicles and is certified (by the Ministry of the Interior) to receive urgent calls, determine their nature, make necessary verifications and transfer these to the relevant emergency services (fire station, ambulance squad, law enforcement services). For accidents or breakdowns leading to immobilization of the vehicle, the area covered includes Europe and the Mediterranean countries (depending on GSM/GPRS reception quality).
IMA has been providing a leading French car manufacturer with assistance related to emergency geolocated calls for nearly 6 years.
As a creator of innovative assistance solutions, IMA has further developed this concept by offering its own telematics device combining geolocation and wireless technologies, which is suitable for installation in any type of vehicle.
This device provides access to an unprecedented array of services:
handling of emergency calls dispatched by an in-vehicle telematics device: identification of the nature of the call and geolocation of the incident
manual or automatic (following an impact) triggering of an emergency call and transfer to the appropriate emergency services operator (fire station, ambulance squad, law enforcement services)
geolocalized nonemergency assistance
visual and vocal warnings about accident-prone areas
electronic surveillance of the vehicle
tracking of the vehicle by law enforcement authorities in case of theft, through IMA’s secure extranet
In delivering automotive assistance, the greatest attention must be paid to the people involved
In the Event of an Accident or Breakdown of the Vehicle
Completion of the journey to the final destination (taxi, rental car, train, etc.)
Temporary accommodation on site while awaiting repairs
Arrangement for a transport ticket to pick up the repaired vehicle (taxi, train, plane, etc.)
Arrangements for a replacement driver
Arrangements for the return home by the most appropriate means of transport (taxi, train, airplane, etc.)
Luggage and pet repatriation
Arrangements for a replacement vehicle
In Case of Injuries
Transfer to a nearby medical facility
Medical repatriation with a dedicated medical team (physician and/or nurse) if required
Coverage of medical and hospital fees overseas, over and above that provided by the public health system
Third-party payment of residual international hospital expenses
Obtaining and shipping medication, eyeglasses or prostheses
Psychological counseling following a traumatic event
Making sure the patient is supported
Coverage of round-trip travel expenses for a family member if the patient is isolated, cannot be transported, or is a child
Coverage of accommodation expenses for the accompanying person
Coverage of the return trip for the accompanying person, traveling with the patient if possible
In Case of Death, IMA Takes All Necessary Steps
Ensuring the repatriation of the body
Coverage of funeral assistant fees
Coverage of transportation expenses to the place of interment in France
Coverage of expenses related to preparing the body
Coverage of the cost of the coffin or urn necessary for transport