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This includes all of the assistance services provided by IMA for vehicle breakdowns or accident.
Owners and drivers of the vehicle, as well as passengers on board, are all entitled to benefit from this type of assistance coverage.
Insurance companies, car manufacturers, highway management companies, renters, fleet managers, local authorities, transport companies...
You are seeking comprehensive 24/7 assistance services for your vehicles or those used by your clients.
Let us help you find the type of assistance coverage that best responds to your needs.
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IMA has the know-how to deliver high-performance solutions, from organizing emergency services in response to an unexpected turn of events to offering a range of attractive services to enhance your brand image. |
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| An Emergency... An Immobilized Vehicle? |
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| Attractive Services for Your Clients... Solutions to Increase Customer Loyalty |
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Concierge service |
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Maintenance contracts |
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Maintenance contracts |
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Accident management |
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Replacement vehicles |
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Dedicated extranet |
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| In-vehicle Telematics Device |
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IMA has gained in-depth experience in handling calls from communication-equipped vehicles and is certified (by the Ministry of the Interior) to receive urgent calls, determine their nature, make necessary verifications and transfer these to the relevant emergency services (fire station, ambulance squad, law enforcement services). For accidents or breakdowns leading to immobilization of the vehicle, the area covered includes Europe and the Mediterranean countries (depending on GSM/GPRS reception quality).
IMA has been providing a leading French car manufacturer with assistance related to emergency geolocated calls for nearly 6 years. |
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As a creator of innovative assistance solutions, IMA has further developed this concept by offering its own telematics device combining geolocation and wireless technologies, which is suitable for installation in any type of vehicle. |
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This device provides access to an unprecedented array of services: |
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handling of emergency calls dispatched by an in-vehicle telematics device: identification of the nature of the call and geolocation of the incident |
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manual or automatic (following an impact) triggering of an emergency call and transfer to the appropriate emergency services operator (fire station, ambulance squad, law enforcement services) |
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geolocalized nonemergency assistance |
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visual and vocal warnings about accident-prone areas |
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navigation assistance |
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hands-free kit |
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electronic surveillance of the vehicle |
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tracking of the vehicle by law enforcement authorities in case of theft, through IMA’s secure extranet |
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In delivering automotive assistance, the greatest attention must be paid to the people involved |
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| In the Event of an Accident or Breakdown of the Vehicle |
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Completion of the journey to the final destination (taxi, rental car, train, etc.) |
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Temporary accommodation on site while awaiting repairs |
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Arrangement for a transport ticket to pick up the repaired vehicle (taxi, train, plane, etc.) |
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Arrangements for a replacement driver |
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Arrangements for the return home by the most appropriate means of transport (taxi, train, airplane, etc.) |
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Luggage and pet repatriation |
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Arrangements for a replacement vehicle |
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Transfer to a nearby medical facility |
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Medical repatriation with a dedicated medical team (physician and/or nurse) if required |
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Coverage of medical and hospital fees overseas, over and above that provided by the public health system |
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Third-party payment of residual international hospital expenses |
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Obtaining and shipping medication, eyeglasses or prostheses |
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Psychological counseling following a traumatic event |
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Making sure the patient is supported |
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Coverage of round-trip travel expenses for a family member if the patient is isolated, cannot be transported, or is a child |
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Coverage of accommodation expenses for the accompanying person |
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Coverage of the return trip for the accompanying person, traveling with the patient if possible |
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| In Case of Death, IMA Takes All Necessary Steps |
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| Ensuring the repatriation of the body |
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Coverage of funeral assistant fees |
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Coverage of transportation expenses to the place of interment in France |
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Coverage of expenses related to preparing the body |
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Coverage of the cost of the coffin or urn necessary for transport |
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Assistance with administrative procedures |
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